EN Plug5 Plus

I have questions about using the device

What devices can I use with Plug5 Plus?

The Plug5 Plus can theoretically be operated in combination with any device that is capable of external USB operation or can be charged and operated simultaneously via USB. However, we cannot give any guarantee compatibility as all devices behave differently.

1
Does the device charge even when the light is on?

This is possible thanks to our Auto-Light-Switch function. This automatically switches between operating modes "with" and "without" lighting. The simultaneous operation of lighting and charging function is possible, though the buffer battery in the Plug5 Plus is supplied with minimal power.

1
What is the charging current of the Plug5 Plus?
1
My Plug5 Plus LED changes from green to red after a short time riding the bike, then recharges again.

This is a software bug that occurs in a small batch of Plug5 Plus and is fixed by a software update. In this case, please contact our support, they will provide further instructions.

1
My Plug5 Plus gets stuck at red LED battery level, even after a long ride.
1
Which cables or adapters can be used?

We recommend our own Cinq USB-C cables. These are available in different versions in our online shop.

1
What is the operating temperature range of the Plug5 Plus?
1
Is the state of charge of my device’s battery relevant?

Yes. A fully charged smartphone needs very little power. As a rule, the charging curves of smartphones are regressive.

1
Can I simply charge a device without operating it at the same time?
1
Can I use the Plug5 Plus incorrectly and damage my device?
1
Is the Plug5 Plus waterproof or protected against splashing water?

The power module of the Plug5 Plus is waterproof, the USB plug is protected against splashing water by the Rotary Door. Avoid high pressure water and water steams at all costs.

1
How well sealed is the USB connector when the device is plugged in?
1
After riding in intense rain, my Plug5 Plus doesn't work anymore.

Water may get onto the USB contacts or bridge the inner contacts. Usually the plug will work again after drying. To speed up the process, we recommend dismantling the Topcap and drying it indoors.

1
What do the different LED colors of the Plug5 Plus mean?
1
Answer not found?
Use our contact form to ask us your question to the contact form