EN Plug5 Plus

I have general questions about the product

What is the Plug5 Plus?

Plug5 Plus is a USB power supply with integrated buffer battery and charging function, which is powered by a bicycle’s dynamo hub.

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What is the Plug5 Plus’ intended use?

The intended use is cycling tours of all kinds. There are no restrictions regarding the range of use, i.e. it can be used on trekking, touring, city and road bikes as well as on mountain bikes.

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Can the Plug5 Plus be used on e-bikes?

The Plug5 Plus is powered by alternating current, as provided by a dynamo hub. It is not possible to connect it to the DC power supply of an e-bike battery. If your e-bike is equipped with a dynamo hub this can of course be connected.

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Can I operate Plug5 Plus together with a lighting system?

This is possible thanks to our Auto-Light-Switch function. This automatically switches between operating modes "with" and "without" lighting. The simultaneous operation of lighting and charging function is possible, though the buffer battery in the Plug5 Plus is supplied with minimal power.

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Is Plug5 Plus protected against theft?

Yes, since Plug5 Plus is bolted to the bike, it cannot simply be removed.

For further theft protection we recommend the use of Hexlox.

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I have questions about using the device

What devices can I use with Plug5 Plus?

The Plug5 Plus can theoretically be operated in combination with any device that is capable of external USB operation or can be charged and operated simultaneously via USB. However, we cannot give any guarantee compatibility as all devices behave differently.

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Does the device charge even when the light is on?

This is possible thanks to our Auto-Light-Switch function. This automatically switches between operating modes "with" and "without" lighting. The simultaneous operation of lighting and charging function is possible, though the buffer battery in the Plug5 Plus is supplied with minimal power.

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What is the charging current of the Plug5 Plus?
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My Plug5 Plus LED changes from green to red after a short time riding the bike, then recharges again.

This is a software bug that occurs in a small batch of Plug5 Plus and is fixed by a software update. In this case, please contact our support, they will provide further instructions.

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My Plug5 Plus gets stuck at red LED battery level, even after a long ride.
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Which cables or adapters can be used?

We recommend our own Cinq USB-C cables. These are available in different versions in our online shop.

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What is the operating temperature range of the Plug5 Plus?
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Is the state of charge of my device’s battery relevant?

Yes. A fully charged smartphone needs very little power. As a rule, the charging curves of smartphones are regressive.

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Can I simply charge a device without operating it at the same time?
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Can I use the Plug5 Plus incorrectly and damage my device?
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Is the Plug5 Plus waterproof or protected against splashing water?

The power module of the Plug5 Plus is waterproof, the USB plug is protected against splashing water by the Rotary Door. Avoid high pressure water and water steams at all costs.

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How well sealed is the USB connector when the device is plugged in?
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After riding in intense rain, my Plug5 Plus doesn't work anymore.

Water may get onto the USB contacts or bridge the inner contacts. Usually the plug will work again after drying. To speed up the process, we recommend dismantling the Topcap and drying it indoors.

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What do the different LED colors of the Plug5 Plus mean?
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I have questions about assembly

In which bicycles can I install Plug5 Plus?

In any bike with a stem that meets the 1 1/8" standard, except for bottom closed carbon forks. The internal fork steerer tube must have an inner diameter greater than 24.1mm on the full length of at least 170mm.

The Plug5 Plus cannot be used on bikes with a Speedlifter, as it is not possible to run cables through the head tube.

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How do I connect Plug5 Plus to the Dynamo?

Please refer to our instruction manual. This is available on the product page on our website.

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Can install the Plug5 Plus by myself?

Yes, in case of doubt you should have the installation carried out by a specialist dealer, but with some manual skill and the tools according to the installation instructions the installation should not be a problem.

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What do I have to pay attention to during assembly?

The USB socket of the Plug5 Plus should be facing forward during installation. In this orientation it is optimally protected against impact damage when the bicycle falls over. You should keep the Plug5 Plus in this orientation even if you twist the handlebars for transport. If Plug5 Plus rotates during this process, it is possible to damage the wiring.

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Do I need special tools for assembly?

No. When retrofitting your existing bike, note the removal/modification of the star-nut. On our youtube channel you will find a video on how to remove it.

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Can I adjust the headset preload?
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The LED is illuminated white but my lighting system is not functioning.

If the PowerModule is connected incorrectly, the lighting does not work, but the status LED on the Plug5 Plus lights up white. Check the wiring according to the instructions.

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I have questions about technology

Is the Plug5 Plus waterproof/protected against splash water?

The power module of the Plug5 Plus is waterproof, the USB plug is protected against splashing water by the Rotary Door. Avoid high pressure water and water steams at all costs

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Can I disable Plug5 Plus?

No, the buffer battery is charged when the plug is not in use. If the buffer battery is full, the Plug5 Plus consumes very little power.

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At what speed does Plug5 Plus work?

The buffer battery of the Plug5 Plus is charged from approx. 5km/h. The charging functionality of your device is independent of the speed driven.

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Which dynamos are suitable for running Plug5 Plus?

The dynamo should provide a power of 3W at a voltage of 6V. Older rim or tire models and 1.5W dynamos usually do not deliver enough power.

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Why is the connector USB-C?

We use a USB-C connector, because it allows a more compact design and the connector can be connected in any orientation.

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